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Customer Success Manager
Sales · Düsseldorf / Remote · Full-time
- Location
- Düsseldorf / Remote
- Employment type
- Full-time
- Working model
- Hybrid (office & remote)
- Department
- Sales
- Compensation
- Negotiable
- Start date
- Immediately
About the role
As a Customer Success Manager, you make sure clients succeed with FLOWSTATE. You guide finance teams from onboarding to everyday use, understand their goals and help them get the most value out of the platform. After the contract is signed, you are their trusted point of contact and play a key role in client satisfaction, renewals and growth.
Your responsibilities
- Own the onboarding of new clients: setup, data connection and user training
- Hold regular check-ins and business reviews with finance teams and CFOs
- Monitor usage and client satisfaction and spot risks early
- Secure renewals and identify expansion potential together with account management
- Build training content, best practices and help articles
- Consolidate client feedback and work closely with the product team
What you bring
- 2+ years of experience in customer success, account management, B2B software implementation or consulting
- An understanding of finance processes such as controlling, planning, reporting or liquidity management
- Enjoyment of enabling clients and building long-term relationships
- A structured way of working and the ability to support several clients in parallel
- Very good communication skills in German and English
What we offer
- Build up the customer success function with plenty of room to shape it
- Direct influence on the product and the client experience
- An attractive compensation package with a variable component
- A small, ambitious team with short decision paths
- Hybrid working model, top-tier equipment and regular offsites
Ready for the next step?
Apply now as Customer Success Manager at FLOWSTATE and help shape the future of finance.
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